Review Guidelines

No review appears on Your New Bloom the moment it is submitted. Every review enters a moderation queue and is checked against these guidelines by our team before it is published. The same is true of questions and answers in Ask‑a‑Surgeon. Reviews that pass moderation are published as written — we do not rewrite or editorialize review content.

We decline to publish reviews that contain:

• Spam or promotion — advertising, links, solicitations, or content submitted in bulk;
• Other people’s private or health information — details that identify another patient, staff member’s personal information, or anyone’s medical details other than your own freely shared experience;
• Profanity, threats, or harassment — including discriminatory language directed at anyone;
• Outcome claims framed as guarantees — statements presenting a personal result as a promised or certain outcome for others (“this surgeon guarantees perfect results”). You are welcome to describe your own outcome; you may not present it as a guarantee;
• Conflicts of interest — reviews written by a practice’s own staff, family, or competitors; reviews of practices where the reviewer has a financial stake; or reviews written in exchange for payment, discounts, or other compensation;
• Unverifiable or plainly false claims — accusations of specific misconduct we cannot reasonably attribute to a genuine patient experience.

We may also reject reviews that are not based on an actual patient experience with the practice being reviewed.

Payment never affects moderation or ranking — ratings cannot be bought. Whether a practice has a free listing, a paid listing, or no relationship with us at all has no bearing on whether a review is approved, how a practice is scored, or where it appears in organic results. No one at Your New Bloom can sell a rating, suppress a negative review for a customer, or boost a score. If paid placements exist anywhere on the site, they are always labeled as such.

Practices can respond publicly to reviews of their listing, and we encourage them to. Practices cannot edit, hide, or remove a review, and paying us does not change that. The only way a published review comes down is through the dispute process below, applied under these guidelines.

If you believe a published review violates these guidelines — whether you are a patient or a practice — email support@yournewbloom.com with a link to the review and a specific explanation of which guideline it violates. We review every dispute against these guidelines and nothing else. “The review is negative” is not grounds for removal; “the review was written by a competitor” — with evidence — is. We will tell you the outcome, and our decision applies the same standard to every practice.

Write about your own experience, be specific, and be honest — including about what went well and what did not. Remember that published reviews are public: share your own story at whatever level of detail you are comfortable with, and leave other people out of it. Reviews are subject to our Terms of Service.